G’day surfers! Welcome to FCS Store’s Terms and Conditions. This document outlines the rules for using our website and purchasing our surf gear. By accessing our site, you agree to these terms – so please read them carefully before catching your next wave with us!

1. About FCS Store

FCS Store (surfboardsnfin.com) is an online retailer specializing in premium surf equipment including surfboards, wetsuits, fins, and accessories. Our mission is to get you the perfect gear for your surfing adventures.

2. Target Audience

Our products are designed for surf enthusiasts of all levels, from groms to seasoned wave riders. Whether you’re after beginner boards, performance shortboards, or essential accessories, we’ve got you covered.

3. Website Use

User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate and current information when creating an account or making purchases
  • Do not misuse our website or attempt unauthorized access to our systems
  • Respect all intellectual property rights related to our products and content

Intellectual Property

All content on our website (logos, product designs, text, images) is owned by FCS Store and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

4. Products & Services

Product Descriptions

We strive for accurate product descriptions and images, but slight variations may occur. Surfboards and fins may have natural variations in color due to materials used.

Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All wetsuits (Boys, Ladies, and Mens Wetsuits)
  • Sunglasses
  • Custom orders or special purchases

5. Ordering & Payment

Order Process

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and forms a contract between you and FCS Store.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing

All prices are in Australian Dollars (A$) and include GST where applicable. We reserve the right to correct pricing errors that may occur.

6. Shipping Policy

Shipping Areas

We ship worldwide except to some remote areas and parts of Asia. Contact us if you’re unsure about delivery to your location.

Shipping Options

  • Standard Shipping: A$12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over A$50 via EMS (15-25 business days after dispatch)

Order Processing

We process orders within 1-2 business days after payment confirmation. Delivery times may vary due to customs processing.

7. Returns & Refunds

Return Policy

You may return most items within 15 days of delivery if they are:

  • In original condition (unused, with tags attached)
  • In original packaging (especially important for surfboards and fins)
  • Accompanied by proof of purchase

Return Process

  1. Contact us within 15 days at [email protected]
  2. Wait for return approval (within 2 business days)
  3. Ship items to: FCS Store Returns, 77 Davenport Street, MOUNT DARRAGH, AU 2632
  4. We’ll notify you once we receive and inspect your return

Refunds

Refunds will be issued to your original payment method within 3-5 business days after we receive your return. Note that original shipping costs are non-refundable.

8. Damaged or Defective Items

If your gear arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and provide a prepaid return label if needed.

9. Liability Limitations

FCS Store is not liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper product use
  • Delivery delays caused by third parties or unforeseen circumstances

Our total liability for any claim related to our products shall not exceed the purchase price of the item in question.

10. Privacy

Your privacy matters to us. Please see our separate Privacy Policy for details on how we handle your personal information.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

13. Contact Us

For any questions about these Terms and Conditions, please contact us at:

FCS Store
77 Davenport Street
MOUNT DARRAGH, AU 2632
Email: [email protected]

Last Updated: [Insert Date]

Thanks for choosing FCS Store – now get out there and catch some waves with your new gear!