G’day surfers! At FCS Store, we’re all about getting you the perfect surf gear as smoothly as a glassy wave. Here’s everything you need to know about shipping your stoke and our hassle-free returns policy.

Shipping Information

Global Shipping (excluding some remote areas and parts of Asia)

We ship worldwide to get you riding waves wherever you are!

Order Processing Time

We’ll get your order ready to ship in 1-2 business days after payment confirmation.

Shipping Options

1. Standard Shipping (A$12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking included

2. Free Shipping (Orders over A$50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Tracking included

Note: Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely stoked with your purchase. If something’s not quite right, our returns policy has you covered tighter than a new wetsuit.

Our Returns Policy

You have 15 days from the delivery date to return items for a refund or exchange.

Return Conditions

All returned items must be:

  • In original condition (unused, with tags attached)
  • In original packaging (especially important for surfboards and fins)
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we can’t accept returns on:

  • All wetsuits (Boys, Ladies, and Mens Wetsuits)
  • Sunglasses
  • Custom orders or special purchases

Note: Damaged or defective items are exempt from these restrictions – we’ll sort you out!

How to Return or Exchange

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and return details.
  2. Wait for Approval – We’ll respond within 2 business days with return instructions.
  3. Package Your Item securely in the original packaging.
  4. Ship It Back to our warehouse at:
    FCS Store Returns
    77 Davenport Street
    MOUNT DARRAGH, AU 2632
  5. Wait for Processing – We’ll notify you once we receive and inspect your return.

Pro Tip for Surfboard Returns

When returning surfboards or fins:

  • Use plenty of bubble wrap to protect the board/fins
  • Reinforce the original box with additional packing tape
  • Consider adding “Fragile” stickers (available at post offices)
  • Keep your shipping receipt until the return is processed

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

G’day FCS Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return: [Product Name, Size, Color, etc.]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise next steps at your earliest convenience.

Cheers,
[Your Full Name]
[Your Contact Information]

Refunds & Processing Time

Once we receive and approve your return:

  • Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: 3-5 business days after we receive your return.
  • Bank Processing: Additional 5-10 business days may be needed for the refund to appear in your account, depending on your bank.

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement item.

Damaged or Defective Items

If your surf gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage.
  • We’ll arrange a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our customer service crew is always happy to help you navigate returns like a pro surfer navigates barrels. Email us at [email protected] and we’ll get back to you faster than a shortboard on a steep wave!

Now that you know our shipping and returns policy, you can shop with confidence. The perfect surf gear is waiting – check out our latest arrivals!